Frequently Asked Questions

These regulations/restrictions are dependent on the type of booking/reservation you hold. Certain restrictions and penalty charges for booking validity date extension, travel date changes, cancellations, and refunds may apply. Pay keen attention and make sure you understand all the restrictions tied to the ticket before proceeding to purchase.

We recommend that you book 3 – 4 weeks in advance to enjoy the lowest rates. However, you can book earlier or later than that and you will still get access to the lowest fares.

You may actually walk in and check whether we have any rooms available in person, although planning in advance is highly recommended to avoid dissapointment.

As Acacia Addis Apartments and Guest house, we are reachable outside normal working hours through our emergency lines and hence guarantee you of 24/7/365 uninterrupted service any place anytime. For emergency assistance:

Police Contacts

• Emergency 911
• Federal police +251.11 5512744, 011 552 6303
• Addis Ababa police +251.11 1559122
• Traffic Police +251.11 5528222
• Police 991

Ambulance

• Addis Ababa Ambulance Service
• Minilik II Hospital +251.11 1234272
• Municipality +251.11 1115348
• Red Cross society 907

We accept various modes of payments which include: Direct deposit to the Bank Credit Card which can also be catered through our online payment portal on our website. You can safely and securely pay via our integrated Mobile Money, or card payment system.

These regulations/restrictions are dependent on the type of booking/reservation you hold. Certain restrictions and penalty charges for booking validity date extension, travel date changes, cancellations, and refunds may apply. Pay keen attention and make sure you understand all the restrictions tied to the ticket before proceeding to purchase.

We recommend that you book 3 – 4 weeks in advance to enjoy the lowest rates. However, you can book earlier or later than that and you will still get access to the lowest fares.

You may actually walk in and check whether we have any rooms available in person, although planning in advance is highly recommended to avoid dissapointment.

As Acacia Addis Apartments and Guest house, we are reachable outside normal working hours through our emergency lines and hence guarantee you of 24/7/365 uninterrupted service any place anytime. For emergency assistance:

Police Contacts

• Emergency 911
• Federal police +251.11 5512744, 011 552 6303
• Addis Ababa police +251.11 1559122
• Traffic Police +251.11 5528222
• Police 991

Ambulance

• Addis Ababa Ambulance Service
• Minilik II Hospital +251.11 1234272
• Municipality +251.11 1115348
• Red Cross society 907

We accept various modes of payments which include: Direct deposit to the Bank Credit Card which can also be catered through our online payment portal on our website. You can safely and securely pay via our integrated Mobile Money, or card payment system.

We accept various modes of payments which include: Direct deposit to the Bank Credit Card which can also be catered through our online payment portal on our website. You can safely and securely pay via our integrated Mobile Money, or card payment system.

These regulations/restrictions are dependent on the type of booking/reservation you hold. Certain restrictions and penalty charges for booking validity date extension, travel date changes, cancellations, and refunds may apply. Pay keen attention and make sure you understand all the restrictions tied to the ticket before proceeding to purchase.

We recommend that you book 3 – 4 weeks in advance to enjoy the lowest rates. However, you can book earlier or later than that and you will still get access to the lowest fares.

You may actually walk in and check whether we have any rooms available in person, although planning in advance is highly recommended to avoid dissapointment.

Visas are issued to permit entry into a country for a specific purpose – to allow travel for leisure, or to conduct business activities. The various classifications and requirements for these, and other, visa categories are usually defined by treaty and vary by country. In general, “tourist” visas are issued specifically for the purpose of travel for pleasure, while a “business” visa generally permits a traveler to engage in normal business-related activities.

These regulations/restrictions are dependent on the type of booking/reservation you hold. Certain restrictions and penalty charges for booking validity date extension, travel date changes, cancellations, and refunds may apply. Pay keen attention and make sure you understand all the restrictions tied to the ticket before proceeding to purchase.

We recommend that you book 3 – 4 weeks in advance to enjoy the lowest rates. However, you can book earlier or later than that and you will still get access to the lowest fares.

You may actually walk in and check whether we have any rooms available in person, although planning in advance is highly recommended to avoid dissapointment.

As Acacia Addis Apartments and Guest house, we are reachable outside normal working hours through our emergency lines and hence guarantee you of 24/7/365 uninterrupted service any place anytime. For emergency assistance:

Police Contacts

• Emergency 911
• Federal police +251.11 5512744, 011 552 6303
• Addis Ababa police +251.11 1559122
• Traffic Police +251.11 5528222
• Police 991

Ambulance

• Addis Ababa Ambulance Service
• Minilik II Hospital +251.11 1234272
• Municipality +251.11 1115348
• Red Cross society 907

As a general rule, passengers are allowed to take one bag and one personal item with them onto their flight. As such, there is a certain size and weight restrictions to ensure each traveller’s belongings can fit in the cabin. Personal items usually include a handbag, briefcase or laptop bag that can fit easily underneath the cabin seat. In addition to a personal item, passengers may be able to bring on an additional bag or suit pack that can fit easily and be lifted by the passenger, into the overhead locker. Carry-on weight for bags may vary between classes and airlines. It is advisable that before you travel always check with your preferred airline on the baggage allowance restrictions.

While traveling the general and most basic documents required include Valid passport, Valid Visa, Valid Air ticket, Health documentation i.e. Yellow Fever certificate.